How can I contact you?
For questions about objects, orders, or special requests, you can reach us through our Contact page. We will be happy to hear from you.
What if my order arrives damaged?
Please contact us as soon as possible and include your order number and photographs of the damaged object and packaging. We will do our best to find a suitable solution.
Can I return or exchange an object?
Returns and exchanges depend on the type and condition of the object. Please refer to our Returns Policy for more information.
Do you ship internationally?
Yes. We ship from Basel, Switzerland, to destinations across Europe and Ukraine. More information about delivery times and shipping costs is available on our Delivery page.
How should I care for my objects?
Each material requires slightly different care. We recommend checking the individual product description for specific instructions, particularly for ceramics, wool, and delicate decorations.
Can I order an object in a different color or size?
Some objects are available in different variations. If you have something particular in mind, feel free to get in touch, and we will let you know what is possible.
What does made to order mean?
Some objects are made especially for you after your order is placed. These pieces require additional preparation time, which is indicated on the product page.
Where are your objects made?
Our collection brings together objects inspired by traditional craftsmanship, natural materials, and everyday rituals. The origin and production details of each object can be found on its product page.
Are all objects handmade?
All of our objects are handmade or produced in small quantities. Each piece carries its own character, with subtle variations that make it unique.
Will my object look exactly like the photograph?
As many of our objects are handmade, slight differences in shape, color, and texture may occur. We believe these little imperfections are part of their charm.